Customer Care Associate
Petal + Hive is a clean self-care boutique moving soon to the heart of Saratoga Springs. We offer a curated selection of skincare, bath and body products, hand-poured candles, and beautiful gifts that help customers feel nurtured, pampered, and cared for. At Petal + Hive, we believe that little luxuries make every day special, and we enjoy creating warm, personal connections with everyone who walks through our doors.
We’re looking for a warm, friendly, and thoughtful Customer Care Associate to join the Petal + Hive team! In this role, you’ll create a welcoming, caring environment for customers, helping them discover products they’ll love while delivering personalized service.
Details
Store location: 510 Broadway, Saratoga Springs, NY (in the Algonquin Building)
Start Date: We are hoping to open the Saratoga store in late May. Training will begin at that time.
- Part-time position (approximately 16-24 hours per week; some weekends required)
- The wage range for this position starts at $16-18/hour
- Raises and bonuses will be readily given based on performance
As a Customer Care Associate, you’ll:
- Greet and assist customers with warmth and friendliness
- Listen to customers’ needs and guide them to products that fit their skincare, body care, and gifting goals
- Maintain a clean, organized, and beautiful boutique environment
- Process purchases accurately at the register
- Restock merchandise and help keep displays looking fresh and inviting
- Pack online orders for shipping and local pickup, ensuring each package feels like a gift
- Answer the phone and provide helpful information and resources to customers
- Build customer relationships and foster a sense of community in the store
- Contribute to the cleanliness and overall tidiness of the boutique
You’ll be a great fit if you:
- Love helping people feel cared for and confident in their choices
- Have strong communication and interpersonal skills
- Enjoy creating a beautiful, welcoming environment
- Are dependable, organized, and comfortable working independently at times
- Have experience in retail, hospitality, or customer service (preferred but not required)
Physical Requirements
- Comfortable being on your feet and moving throughout the store for extended periods
- Able to stay active and engaged while standing and walking during shifts
Perks include:
- Employee discounts
- Free product samples
- Seasonal employee parking pass
Why join Petal + Hive?
At Petal + Hive, we’re passionate about taking care of ourselves and others and believe in creating small moments of joy for our customers and our team.
How to Apply
Head to
this link to fill out an online application. When you submit it, you will receive an email confirmation and info about next steps.
